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Zoom is a communications platform that allows users to connect with video, audio, phone, and chat. Using Zoom requires an internet connection and a supported device. Most new users will want to start by creating an account and downloading the Zoom Client for Meetings. Others can review the variety of solutions offered by the Zoom platform and determine which one best fits their needs.

Ease of Use

Zoom offers an intuitive and user-friendly interface that makes setting up meetings and video conferences incredibly straightforward.

Security and Support

Zoom employs robust security measures to safeguard your information, including encrypted data transmission.

Quality and Reliability

Zoom provides excellent video and audio quality, ensuring clear and smooth communication, it often performs admirably.

Features and Functionality

The platform offers numerous features such as virtual backgrounds, screen sharing, breakout rooms, and recording capabilities.


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Zoom is a cloud-based video conferencing service you can use to virtually meet with others - either by video or audio-only or both, all while conducting live chats - and it lets you record those sessions to view later. Over half of Fortune 500 companies reportedly used Zoom in 2019 and during 2020 it hit even greater heights, racking up 227 per cent growth over the year.

When people are talking about Zoom, you'll usually hear the following phrases: Zoom Meeting and Zoom Room. A Zoom Meeting refers to a video conferencing meeting that's hosted using Zoom. You can join these meetings via a webcam or phone. Meanwhile, a Zoom Room is the physical hardware setup that lets companies schedule and launch Zoom Meetings from their conference rooms.

Zoom allows one-to-one chat sessions that can grow into group calls, training sessions, webinars for internal and external audiences, and global video meetings with up to 1,000 participants and as many as 49 on-screen videos. The free tier allows unlimited one-on-one meetings but limits group sessions to 40 minutes and 100 participants. Paid plans start at $9.99 per month per host.

Zoom security features include password-protected meetings, user authentication, waiting rooms, locked meetings, disabling participant screen sharing, randomly generated IDs, and the ability for the host to remove disruptive attendees. As of June 2020, Zoom began offering end-to-end encryption to business and enterprise users, with AES 256 GCM encryption enabled for all users. In October 2020, Zoom added end-to-end encryption for free and paid users. It is available on all platforms, except for the official Zoom web client.

In June 2022, Zoom One, which brings together chat, phone, whiteboard, and video conferencing capabilities into a single offering, was launched. Also in June 2022, Zoom opened its Zoom Apps developer program to all developers, via Zoom Apps SDK. With the release of Zoom One, the company offers video conferencing translation and captioning for 11 languages: English, simplified Chinese, Dutch, French, German, Italian, Japanese, Korean, Spanish. This feature is available with the Business Plus and Enterprise Plus plans.

What Our Readers Says

  • "I really enjoy how Zoom has things like a whiteboard, polls, and annotations that make it super easy to interact and work together during our meetings. And the best part is, it saves our meeting recordings in the cloud, so everyone who's supposed to be in the know can check them out whenever they need to."

  • "We currently use Zoom for customer calls, meeting with customers, and meeting internally. We also use it to record training videos and staff meetings for internal purposes."

  • "I'm a psychotherapist and I use it to consult with my clients. Since Covid started, I needed a way to interact with my clients and I'm lucky to have found Zoom. I can easily set appointments and exchange information through Zoom's seamless video sessions."


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